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Prismware - Refund Policy

Your satisfaction is our priority. It is Prismware Technologies’ policy to ensure that our clients receive top-quality software services promptly and efficiently. This Refund Policy outlines the processes we follow to deliver our services and meet your expectations.

 

This policy is effective as of 21 June 2024

(Last updated: 21 June 2024)

1. Scope

This refund policy applies to all software services provided by Prismware Technologies, including but not limited to software development, maintenance, support, and consultancy services.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • Licensing credits: Refunds for licensing credits are only available if authorized by the relevant vendors.

  • Billing Errors: If you have been incorrectly billed, you are eligible for a refund for the excess amount charged.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • Billed Hours: Hours that have been billed are not eligible for a refund.

  • Non-Satisfaction: We do not offer refunds for dissatisfaction with the services provided.

  • Change of Mind: If you change your mind after the service has been rendered, a refund will not be provided.

  • Project Delays: Delays caused by client-side issues such as lack of communication, delayed approvals, or incomplete requirements.

  • Third-Party Services: Costs incurred for third-party services (e.g., hosting, domain registration) are non-refundable.

4. Refund Process

  • Refund Request: To initiate a refund, please contact our customer support team at support@prismware.co with your order details and the reason for the refund request.

  • Review: Our team will review your request and may contact you for additional information or clarification.

  • Approval: If the refund request meets the eligibility criteria, it will be approved and processed.

  • Processing Time: Approved refunds will be processed within 7-14 business days. The refund will be issued to the original payment method used.

5. Dispute Resolution

Resolution Process: Disputes are addressed through amicable and constructive discussions. If necessary, escalation to formal mediation or arbitration will be as per the terms of the service agreement.

6. Amendments

Policy Updates: Prismware Technologies reserves the right to amend this Refund Policy as required. Clients will be notified of any significant changes.

By engaging with Prismware Technologies, you agree to the terms outlined in this Refund Policy. For any questions or further clarifications, please contact our support team at:

support@prismware.co

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