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Prismware - Delivery and Cancellation Policy

At Prismware Technologies, we aim to deliver our software services promptly and efficiently. This policy outlines the conditions and processes for the delivery and cancellation of our services.

This policy is effective as of 21 June 2024

(Last updated: 21 June 2024)

1. Service Delivery

  • Initiation: Service delivery will commence upon receipt of the necessary project requirements and the initial payment as outlined in the service agreement.

  • Timeline: Estimated delivery timelines will be provided at the start of the project. These timelines are subject to change based on project scope and client cooperation.

  • Milestones: For larger projects, delivery will be divided into milestones. Each milestone will be reviewed and approved by the client before proceeding to the next phase.

  • Completion: Upon completion of the project, all deliverables will be handed over to the client in the agreed format.

2. Client Responsibilities

  • Requirements: Clients are responsible for providing clear and complete project requirements.

  • Communication: Timely communication and feedback are essential to ensure the project stays on schedule.

  • Approvals: Clients must review and approve deliverables promptly to avoid delays.

3. Cancellation Policy

  • Initiation Phase: Clients may cancel the service within the first 7 days of the project initiation. A cancellation fee of 20% of the total project cost will apply to cover administrative expenses.

  • Post-Initiation: After the first 7 days, cancellation requests will be reviewed on a case-by-case basis. The client will be billed for all work completed up to the date of cancellation.

  • Third-Party Services: Any costs incurred for third-party services (e.g., software licenses, hosting) are non-refundable and will be billed to the client.

4. Cancellation Process

  • Request: To initiate a cancellation, please contact our customer support team at support@prismware.co with your project details and the reason for cancellation.

  • Review: Our team will review the cancellation request and may contact you for additional information or clarification.

  • Approval: If the cancellation request meets the eligibility criteria, it will be approved, and any applicable refunds will be processed.

  • Processing Time: Approved cancellations and refunds (if applicable) will be processed within 7-14 business days. Refunds will be issued to the original payment method used.

5. Dispute Resolution

In the event of a dispute regarding service delivery or cancellation, Prismware Technologies will work with the client to reach a fair and reasonable resolution. If a resolution cannot be reached, the matter may be referred to mediation or arbitration as per the service agreement.

6. Amendments

Prismware Technologies reserves the right to amend this delivery and cancellation policy at any time. Any changes will be posted on our website and will be effective immediately.

By engaging with Prismware Technologies, you agree to the terms outlined in this Refund Policy. For any questions or further clarifications, please contact our support team at:

support@prismware.co

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