Power Platform has elevated no-code AI to new heights with GPT-enhanced capabilities for AI Builder. You can now leverage this cutting-edge technology to embed intelligent AI into Power Automate and Power Apps, creating a richer design experience.
Real-World Application: Customer Feedback Management
Imagine a customer representative receiving hundreds of emails daily with feedback on products and order reviews. Sorting through these emails to find important details can take hours. With Power Automate, you can now harness Azure OpenAI Service's latest advancements to embed powerful text generation capabilities into your workflow.
GPT-Powered Automation in Power Automate
Within Power Automate, the new "Create Texts with GPT" action enables you to generate insights from customer feedback with a simple click. Using pre-designed templates, you can prompt the model to summarize text, analyze sentiment, or extract key information from feedback. The process is straightforward to start, with customization options available to craft specific instructions for your needs. For example, you can paste text from an email and have the model generate a summary.
Seamless Integration with Microsoft Products
Once you're satisfied with your instructions, you can add this action to your workflow and connect it to the robust suite of Microsoft products. By integrating Microsoft Teams into your flow, you can automatically send summarized email text to a Teams chat for review. This streamlined process ensures that key information is captured and shared, allowing for faster responses to customer requests or feedback.
Boost Productivity and Customer Satisfaction
With this new flow in place, summarized texts are automatically sent to a Teams channel, highlighting the key information instructed for the model to extract. Actions can now be taken quickly, giving you more time to focus on productivity while improving customer satisfaction and reducing response wait times. The power of AI is now at your fingertips.
Join the Next Generation of AI
Express your interest in the next generation of AI by signing up for our private preview as we roll it out. Learn more here.