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Unlock Manufacturing Excellence with Dynamics 365 Connected Field Services

Experience a transformative approach to Field Service Management with Microsoft Dynamics 365 Connected Field Services. This comprehensive solution leverages the power of AI, IoT, and mixed reality to elevate onsite service delivery, significantly improving first-time fix rates, reducing travel time, and amplifying customer satisfaction.

Ready to embark on a journey of innovation and efficiency? Click the button below to download our exclusive e-book and discover how Prismware, in collaboration with Microsoft Dynamics 365, can reshape the future of your operations.

Connecting Online

A Seamless Path to Manufacturing Success

Harness the power of our campaign-in-a-box materials to craft a dynamic, multi-channel marketing initiative. Showcase how Dynamics 365 empowers manufacturers to unlock value through connected services models. This campaign provides you with fresh, ready-to-use content, streamlining time to market, boosting awareness, and generating valuable leads to enhance customer engagement and elevate your business.

Your Toolkit for Success

Access a wealth of assets to share with prospects, spotlighting your partner value and capabilities. Additionally, exclusive partner-only training and informational content guide you through the campaign, ensuring a successful journey.

Ready to Elevate Your Manufacturing Strategy?

Take the next step towards manufacturing excellence. Leverage our campaign materials to streamline your marketing efforts, increase awareness, and generate meaningful leads. Drive customer engagement and position your business at the forefront of innovation.

Customer demands and expectations
are on the rise

55%

of surveyed customers expect better service year over year1

58%

of surveyed customers will sever a relationship with a business due to poor service1

90%

of surveyed customers believe customer service is important in the choice of a brand1

Digital Transformation Services

Manufacturers are responding to customers by going digital

Connecting assets within their company and their products outside of it

76%

of surveyed manufacturers have connected their assets.

50%

of surveyed manufacturers have a partial or full smart connected products strategy

91%

of surveyed manufacturers increased their investment in digital transformation in the last year

Discover new revenue streams and levels of service with Dynamics 365 provided by Prismware

Delivering exceptional service through predictive maintenance that improves customer satisfaction and decreases operations costs

  • End-to-end visibility

  • Dynamic predictive maintenance

  • Real-time views of production and inventory

  • Optimize service operations

  • Deliver exceptional service

  • Transform your business

An efficient and cost-effective business model to optimize operations and customer experiences

Generate new income: from services enabled through connected products

Obtain new data: that easily integrates with relevant systems and apps 

Optimize your supply chain: to ensure your field technicians have the right parts based on the repairs they’re making

Optimize service operations

Enhance operation and maintenance, improve reliability, extend product life, and reduce cost

  • Monitor assets in real-time and proactively resolve issues

  • Automatically schedule work orders based on IoT triggers

  • Reduce inventory management costs with “just-in-time parts”

  • Minimize service calls by remotely detecting service issues

  • Support rapid innovation through a unified analytics experience

Digital Transformation Services

363%

Return on investment

$16.97

Average return for every dollar spent

Deliver exceptional service

Connect and customize service engagements that deliver service at the right time, the first time

  • Gain visibility into service scheduling and service history lifecycle

  • Reduce shipping costs associated with incorrect parts

  • Increase customer satisfaction with single-visit repairs

  • Ensure technicians arrive on-time with best-route instructions

  • Minimize end user disruptions with efficient service visits

Digital Transformation Services

Average $1B manufacturer

+$29.9M7 revenue growth
$32.9M operational savings

Average $100M manufacturer

+$29.9M revenue growth
$32.9M operational savings

Transform your business

Maximize your operating margins and profitability without compromising on resiliency

  • Optimize logistics, reduce asset downtimes, and handle service issues remotely

  • Discover new business models and increase customer satisfaction with Product-as-a-Service capabilities

  • Improve customer experiences with always up-to-date profiles

  • Build customer relationships with multi-year agreements that focus on business outcomes

Digital Transformation Services

56%

Surveyed customers reporting decreases in response time

25%

Average increase in technician productivity

How Prismware and Microsoft Dynamics 365 excel with connected services for manufacturers

Digital Transformation Services

Optimize service operations

Enhance operation and maintenance, improve reliability, extend product life, and reduce cost

  • Monitor assets in real-time and proactively resolve issues

  • Automatically schedule work orders based on IoT triggers

  • Reduce inventory management costs with “just-in-time parts”

  • Minimize service calls by remotely detecting service issues

  • Support rapid innovation through a unified analytics experience

Deliver exceptional service

 

Connect and customize service engagements that deliver service at the right time, the first time

  • Gain visibility into service scheduling and service history lifecycle

  • Reduce shipping costs associated with incorrect parts

  • Increase customer satisfaction with single-visit repairs

  • Ensure technicians arrive on-time with best-route instructions

  • Minimize end user disruptions with efficient service visits

Transform your business

Maximize your operating margins and profitability without compromising on resiliency

  • Optimize logistics, reduce asset downtimes, and handle service issues remotely

  • Discover new business models and increase customer satisfaction with Product-as-a-Service capabilities

  • Improve customer experiences with always up-to-date profiles

  • Build customer relationships with multi-year agreements that focus on business outcomes

Start by downloading our e-book

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